Words of Irresponsibility – “Our Company”

Did Toyota really do anything wrong?  It’s hard to know.  Infrequent, intermittent problems, especially electrical ones,  are almost impossible to diagnose.  You have to catch the criminal in the act, which is hard to do when the criminal is a packet of five or six electrons that turned left instead of right three layers down … Continue reading Words of Irresponsibility – “Our Company”

What I Learned at a Harvard Dinner

Last Friday night, I attended the annual fundraising dinner for Chicago chapter of the Harvard Business School alumni club.  I came away with two election perspectives worth reporting. First, the sense of excitement and optimism over Barack Obama’s election was more or less the same in this crowd as it was in Grant Park on … Continue reading What I Learned at a Harvard Dinner